Most items will be shipped within 2 working day of funds clearing. Some items may need to be ordered from the supplier, and may take up to 5 working days. Once your order is shipped we will send you an email confirming that the order has been sent. If for any reason your order has been delayed, you will be contacted via email and informed of the situation.

All packages within NZ will be sent via NZ Post, or couriered using Fastpost. Some parcels will require a signature on receipt of the goods. Please ensure you have someone at the delivery address that is able to sign for it. You will be informed via email if this is needed.

Cost of Shipping
Shipping costs are calculated based on the size and weight. Smaller items may be as little as $1.00 to $3.50 nationwide, while with larger items, the cost varies depending on your location. Extra may also be added to the cost of shipping to cover packaging costs. We do not make a profit on postage and packaging. An estimate for postage and packaging will be emailed back to you after receiving your order. No orders will be sent until we get confirmation from you.

Ratclub does ship overseas, and international postage will be calculated for each order. If you’re in America or Europe, and order Posters, Magnets, or Bookmarks, each of these items can be shipped directly from California, USA, which means you get the item quicker and pay less for shipping.

Returns Policy
If you are not happy with a product, or a product is faulty, please return it to Ratclub with a clearly marked return address and we will replace your item.

If you are unsatisfied with an item, you have within 7 days of receiving the order to return the products in a clean, and undamaged state, whereby you will be given a full refund less postage and handling.