Q - What methods of payment do you accept?
A - Ratclub accepts cheques, direct bank deposits, and Paypal.

Q - How is shipping calculated?
A - Shipping costs is calculated based on the size and weight. Smaller items may be as little as $1.00 to $3.50 nation wide, while with larger items, the cost varies depending on your location. Extra may also be added to the cost of shipping to cover packaging costs. We do not make a profit on postage and packaging. An estimate for postage and packaging will be emailed back to you after receiving your order. No orders will be sent until we get confirmation from you.

Q - Is there a retail store?
A - No. Ratclub is an online store. There is no physical store to visit.

Q - If I place a large order over 25kg, can it be delivered?
A - Yes, larger items can be delivered via a Courier. Costs vary depending on the delivery location, and size.

Q - How quickly will I receive my goods?
A - Most items will be shipped within 2 working day of receiving cleared funds. Some items may need to be ordered from the supplier, and may take up to 5 working days. Once your order is shipped we will send you an email confirming that the order has been sent. If for any reason your order has been delayed, you will be contacted via email and informed of the situation.

Q - I’m not in NZ. Can I still order from your site?
A - Yes. All goods are priced in NZ dollars, unless otherwise stated. Shipping costs will be calculated for each order. If ordering posters, magnets or bookmarks, these items can be shipped directed from California, USA, which can save you on shipping costs, and shipping times.

Q - Can I cancel an order?
A - Yes, you can cancel an order at anytime before your order has been shipped. If the order has already been shipped, you have within 7 days of receiving the order to return the products in a clean, and undamaged state, whereby you will be given a full refund less postage and handling.